After the Event

Your event is done and dusted, fun was had by all! But now what? Who, what, where, when, how do all your rental items get returned? Avalon Event Rentals' Return Policy strives to make the event rental returns process as easy as possible; all your post event rental return questions answered here.

Our Avalon Event Rentals team may pick up rental items after the event, or in the case of smaller orders customers may return them to our Warehouse at 2 -1660 Powick Road in Kelowna. Speak to our event specialists about your return options when ordering.

As you can appreciate many people may handle the rental equipment before, during and after an event. Catering staff can misplace items, clean up crews can throw things in the garbage, and the other possibilities are endless. 

Missing items

Any items missing from your order must be reported to Avalon Event Rentals.

If at time of delivery items are missing from your order, please report the shortage to the delivery driver.  If an item is discovered after the driver leaves, please call an Avalon sales associate at  250-861-1575.  If it is after standard business hours please leave a message.  We cannot accept delivery quantity disputes after the event.

The most challenging part of the event rental business is having missing equipment at the end of an event.  It would be great if you as the client are present at delivery and/or pick up as well as return, however quite often it is not the case.  Generally we are left to count in the items and we often find shortages.  When this happens we as the rental company and you as the renter question what happened to the equipment.  It is rare for us to miscount as we count when the order is filled, it is checked and verified in the field and again when returned to the warehouse.  In the case a dispute we will do an inventory re-count with you if you would like.

Linens

We provide "blue" linen bags to return linens to us and strongly encourage their use, as unfortunately linens have often been placed in garbage bags and mistakenly thrown out.  As a rental company we can only work off the count-out and return count.-in.  The rest is beyond our control.

Quite often linens are returned with stains, wax damage or holes,  Customers will be notified of these damages and for the most part the "damage waiver" will cover minor stains and wax damage but additional cleaning charges may apply.  If the linen is deemed not re-rentable, it will be charged to the customer at replacement rates.

Missing Item Charges and Process

1. Once items are identified as missing we will contact you and inform you of the items and the quantity.
2. We will ask that you try to find and return the items within 48 hours as we may need to re-rent these items following your event.
3. If not returned we will charge your credit card for the replacement
4. If the item is returned within 30 days we will credit your credit card the amount charged.